Cancellation policy
<p>This policy explains how you can cancel an order with <strong>Chaandbali</strong>, including pre-orders, and how our back-in-stock alerts work. We do not offer subscriptions.</p>
<blockquote>
<p><strong>Key points</strong></p>
<p>Regular orders can be cancelled until they are dispatched, which is usually the next business day. Pre-orders can be cancelled at any time before dispatch for a full refund. Back-in-stock alerts are free, involve no payment and do not reserve stock. Once an order has been dispatched, our Returns & Refund Policy applies.</p>
</blockquote>
<h2>Regular orders</h2>
<ul>
<li>Orders are usually dispatched the next business day, so please contact us as soon as possible if you need to cancel.</li>
<li>Email <a href="mailto:info@chaandbali.com">info@chaandbali.com</a> with your order number. If your order has not yet been dispatched, we will cancel it and refund you in full to your original payment method.</li>
<li>Once an order has been dispatched it can no longer be cancelled, and our <a href="/policies/refund-policy">Returns & Refund Policy</a> applies. Jewellery is not returnable for change of mind.</li>
</ul>
<h2>Pre-orders</h2>
<p>Pre-order items are products that are not yet in stock. They are clearly marked as pre-order on the product page, with the expected dispatch timeframe shown there. Payment is taken at checkout.</p>
<ul>
<li><strong>Before dispatch:</strong> you can cancel a pre-order at any time before it is dispatched, and we will refund you in full to your original payment method.</li>
<li><strong>Delays:</strong> if your pre-order is delayed beyond the expected timeframe, we will let you know by email. You can then choose to wait or cancel for a full refund.</li>
<li><strong>After dispatch:</strong> a pre-order can no longer be cancelled once it has been dispatched, and our <a href="/policies/refund-policy">Returns & Refund Policy</a> applies.</li>
<li>If your order includes both pre-order and in-stock items, we may ship them together once the pre-order item is available, or separately.</li>
</ul>
<h2>Back-in-stock alerts</h2>
<p>When an item is sold out, you can sign up to be notified when it is available again.</p>
<ul>
<li>Signing up is free and places no order. No payment is taken.</li>
<li>An alert does not reserve stock. Items are sold on a first come, first served basis once they are back in stock.</li>
<li>You can unsubscribe from alerts at any time using the link in the notification.</li>
</ul>
<h2>Orders we cancel</h2>
<p>We may cancel an order, with a full refund to your original payment method, if an item becomes unavailable, a pricing error has occurred, or the order does not pass our fraud checks. See <a href="/pages/payments-cancellations-disputes">Payments, Cancellations & Disputes</a>.</p>
<h2>Australian Consumer Law</h2>
<p>Nothing in this policy limits your rights under the Australian Consumer Law.</p>
<h2>Contact us</h2>
<p>To cancel an order, email <a href="mailto:info@chaandbali.com">info@chaandbali.com</a> with your order number. Chaandbali is a brand of Joy.io Pty Ltd (ABN 26 650 140 211), 7 Malua Road, Bonnie Brook VIC 3335, Australia.</p>