Terms of service
This website is operated by Joy.io Pty Ltd (ABN 26 650 140 211), 7 Malua Road, Bonnie Brook VIC 3335, Australia, trading as Chaandbali. Throughout the site, "we", "us" and "our" refer to Joy.io Pty Ltd and Chaandbali (chaandbali.com). We offer this website, including all information, tools and services on it, to you, the user, on the basis that you accept all terms, conditions, policies and notices stated here.
By visiting our site or buying something from us, you agree to be bound by these Terms of Service ("Terms"), including our Returns & Refund Policy, Shipping Policy and Privacy Policy. Please read them carefully. If you do not agree, do not use the site. Our store is hosted on Shopify Inc., which provides the e-commerce platform we use to sell to you.
Key points
Prices are in Australian dollars. We can refuse or cancel an order if there is a pricing error, stock issue or suspected fraud, with a full refund. Jewellery is not returnable for change of mind, but nothing in these Terms limits your rights under the Australian Consumer Law.
1. Online store terms
You must be at least 18, or have the consent of a parent or guardian who accepts these Terms. You must not use our products or site for any illegal or unauthorised purpose or break any laws in your location, and you must not transmit any viruses or destructive code. A breach of these Terms may result in immediate termination of your access.
2. General conditions
We may refuse service to anyone where we have a reasonable basis to do so. Your content (not including card information) may be transferred unencrypted and changed to fit technical requirements of networks or devices; card information is always encrypted in transit. You agree not to reproduce, copy, sell, resell or exploit any part of the site or service without our written permission. Headings are for convenience only.
3. Accuracy of information
We aim to keep the information on this site accurate, but it is provided for general information and we do not guarantee that it is complete or current. We may change the contents of the site at any time and are not obliged to update it. You should not rely on it as the sole basis for decisions.
4. Changes to the service and prices
Prices are shown in Australian dollars (AUD) and are subject to change without notice. We may modify or discontinue the service or any part of it at any time. To the extent the law allows, we are not liable to you or any third party for any price change, modification, suspension or discontinuance.
5. Products
Some products may be available online only and in limited quantities. They are subject to return or exchange only in accordance with our Returns & Refund Policy. We try to display the colours and images of our products as accurately as possible but cannot guarantee that your screen shows them exactly. We may limit sales of our products to any person, region or jurisdiction and may limit quantities. Product descriptions and pricing may change at any time, and we may discontinue any product.
6. Orders, billing and account information
We may refuse or cancel any order, including one that fails our fraud checks, contains a pricing or stock error, or appears to be placed by a dealer, reseller or distributor. We may limit or cancel quantities per person, household or order. If we cancel an order after payment, we will refund you in full to your original payment method. You agree to provide current, complete and accurate purchase and account information and to update it promptly so we can complete your order and contact you. See our Payments, Cancellations & Disputes page for how payments, cancellations and disputes work.
7. Optional tools
We may give you access to third-party tools that we do not monitor or control. They are provided "as is" and "as available" and your use of them is at your own risk, subject to the terms of the provider. New tools or features we add are also subject to these Terms.
8. Third-party links
Some content or links on our site may lead to third-party websites we do not control. We are not responsible for their content, accuracy or practices. Please review the third party's policies before you transact with them, and direct any questions about third-party products to that third party.
9. User comments, feedback and submissions
If you send us comments, reviews, ideas or other materials, you agree that we may use, edit, copy, publish and distribute them in any medium without restriction or compensation. We may remove content we reasonably consider unlawful, offensive, defamatory or in breach of these Terms. Your comments must not infringe anyone's rights or contain unlawful or harmful material, and you must not use a false email address or mislead us about the origin of a comment. You are responsible for the comments you make.
10. Personal information
Your personal information is governed by our Privacy Policy.
11. Errors, inaccuracies and omissions
Information on the site may occasionally contain typographical errors or inaccuracies about descriptions, pricing, promotions, shipping charges, transit times or availability. We may correct these and cancel or update orders where information is wrong, including after you have placed your order, with a full refund if we cancel.
12. Prohibited uses
You must not use the site or its content: for any unlawful purpose; to solicit others to break the law; to infringe our or anyone else's intellectual property; to harass, abuse, defame or discriminate against others; to submit false or misleading information; to upload viruses or malicious code; to collect the personal information of others; to spam, phish, scrape or crawl; or to interfere with the security of the site. We may terminate your use of the site for a prohibited use.
13. Consumer guarantees and limitation of liability
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Subject to those rights, and to the extent the law allows, we do not guarantee that the site will be uninterrupted, timely, secure or error-free, and we are not liable for indirect or consequential loss, or for loss of profit, revenue, savings or data, arising from your use of the site or products. Where liability cannot be excluded, it is limited, to the extent the law allows, to resupplying the goods or the cost of resupply, or to the price you paid.
14. Indemnification
To the extent permitted by law, you agree to indemnify Joy.io Pty Ltd and its affiliates, officers, directors, employees, contractors and service providers against any claim or demand, including reasonable legal fees, made by a third party as a result of your breach of these Terms or your violation of any law or the rights of a third party.
15. Severability
If any provision of these Terms is found to be unlawful, void or unenforceable, it will be enforced to the fullest extent permitted by law and the rest of the Terms remains valid.
16. Termination
These Terms remain effective until terminated by you or us. You may terminate them at any time by telling us you no longer wish to use our services or by ceasing to use the site. If we reasonably believe you have breached these Terms, we may terminate your access without notice. Obligations incurred before termination continue.
17. Entire agreement
Our failure to enforce any right or provision of these Terms is not a waiver of it. These Terms and any policies posted on this site are the entire agreement between you and us about your use of the service and replace any earlier agreements or proposals. They will not be interpreted against us because we drafted them.
18. Governing law
These Terms and any separate agreements under which we provide services to you are governed by the laws of Australia.
19. Changes to these Terms
We may update these Terms by posting changes on this page. It is your responsibility to check this page periodically. Continued use of the site after changes are posted means you accept them. Last updated: 29 September 2026.
20. Contact
Questions about these Terms can be sent to info@chaandbali.com. We aim to reply within 2 business days.