Shipping policy
At Chaandbali, we pride ourselves on swift and reliable shipping. We understand the excitement that comes with every purchase, and we strive to ensure your pieces reach you promptly.
Key points
Free standard shipping on Australian orders over $80 AUD. Orders are dispatched the next business day. Australian delivery takes 3-5 business days and international delivery 5-7 business days from dispatch.
Order processing
All orders are processed and dispatched from our warehouse on the next business day after order confirmation. This allows us to verify the quality and packaging of your order before it leaves our premises.
Shipping rates
| Australia, orders over $80 | Free standard shipping |
| Australia, orders $80 or under | Standard shipping rate shown at checkout |
| International | Flat rate of $20 |
Delivery timeframes
- Australia: 3-5 business days once your order is dispatched.
- International: 5-7 business days from dispatch. Delivery time may vary based on location and customs procedures in the destination country.
International customs and duties
For international orders, any customs and import duties, taxes and other charges incurred are the responsibility of the customer. These charges vary by destination country and are beyond our control.
Tracking your order
Once your order is dispatched, you will receive a confirmation email with tracking details so you can follow your order to your door.
Damaged or missing parcels
Please inspect your parcel for damage or tampering before signing for delivery. If something is wrong, see our Returns & Refund Policy or contact us straight away.
Questions
If you have any specific shipping requirements or queries, email info@chaandbali.com. Chaandbali is a brand of Joy.io Pty Ltd.
This policy may change from time to time and all changes will be reflected on this page. Last updated: 29 September 2026.